Frequently Asked Questions
ICE
What size skates are available for rental?
Kids size 8 to Adult size 13 are available, however, they are limited to 2 or 3 pairs per size.
Click here for more information on the Ice Arenas.
GENERAL
What are your open hours?
The CCC is open 5:00 am – 10:00 pm, Monday through Saturday. It is open 8:00 am – 9:00 pm on Sundays.
What is your address?
The CCC is located at 1661Park Ridge Drive, Chaska, MN 55318.
What is your phone number?
You can reach us at 952-448-5633. Push 0 to speak with the front desk.
How old do I have to be to go in the playroom?
Kids ages 1-8 are charged to go in the playroom. All children must be accompanied by someone 15 years or older, but only the children need to pay.
How old do I have to be to utilize the wellness area (workout room)?
15 years old
What age qualifies for an AOA (Active Older Adult) rate?
55 years old
What is considered a youth for daily admission and membership rates?
Ages 2-17 are charged a youth rate. Children under age 2 are free.
Am I able to go downstairs to watch my kids swim?
Yes, but unless you are taking your kids down for swim lessons, everyone who goes downstairs to the pool area must pay the daily admission. However, if you choose to watch your children from above, provided they are 9 or older, you do not need to pay.
Why do I need to pay to go downstairs if I simply want to watch my child swim?
When we have allowed this in the past, a significant number of parents have been less than honest and have in fact gone swimming or utilized other parts of the downstairs area including the gym and wellness area without paying.
Do you accept credit cards for payment?
Yes, we accept Visa, Mastercard, and American Express.
Are children allowed to be unsupervised at the CCC?
Kids age 11 and older can be unsupervised in our building as long as they are participating in an activity such as open gym. Otherwise there is a 1-hour limit on how long kids can just “hang out” at the CCC.
Do I have to be a member to use the community center?
No, anyone is welcome to use the CCC.
Why are there two different rates for residents and non-residents?
The citizens of Chaska have approximately 20 million dollars invested in the Chaska Community Center construction and an annual operating budget in excess of 2 million dollars. It is governmental taxing jurisdictions that dictate a different cost.
Do I have to be a member of Silver Sneakers to attend a Silver Sneakers Group Fitness class?
No, anyone can attend a Silver Sneakers class by paying the regular drop-in fee for the class.
Do you have someone on-hand to show me how to use the wellness equipment?
We offer an hour-long Strength Equipment Orientation class twice a month for a small fee of $5 for members and $7 for non-members. You may also register for a personal training session with one of our personal trainers for an extra fee.
What kind of balls other than basketballs are allowed in the gyms?
All of the following balls are allowed in the gym only when the gyms are not busy with basketball players: Indoor soccer balls, (the kind that are soft/fuzzy), soft footballs, soft baseballs/softballs, (available to checkout at the front desk), and racquetballs can be used in place of lacrosse balls.
How do I know if an activity is cancelled due to the weather?
We post class cancellations after 4:00 pm on any given day. They are posted on our website, click here, or you can call our rain out line at 952-448-5633 ext. 4.
How do I set up an account online to register for classes?
Click here to go to our online registration page and follow the instructions on the left side of the page.
TRACK
How old do I have to be to use the track?
15 years old.
Can I bring a stroller on the track?
Small children may accompany an adult on the track as long as they remain in a stroller. Strollers must use the inside lane.
Is there a time when I can walk with my children on the track?
Yes, on Tuesdays and Thursdays from 5:30 – 7:30 pm.
How many laps around the track equal a mile?
12 laps equal a mile on the inside lane and 10 laps on the outside lane.
Do I have to be a member to use the track or is there a fee to use the track?
No, the track is free to anyone everyone, compliments of the City of Chaska.
POOL
What is the temperature of the pool?
The leisure pool (caterpillar slide) is kept between 85 and 87 degrees. The lap pool is kept between 83 and 84 degrees.
What are the temperatures of the spas?
The warm spa, for ages 17 and under, is kept at 98 degrees. The Hot Spa, for ages 18 and up, is kept between 101 and 104 degrees.
How tall do I have to be to go down the big yellow slide and can I go down with a parent?
You must be at least 48” tall or pass a swim test administered by one of the lifeguards. Once you have taken the test, they will keep your name on file for your next visit. You cannot go down the slide with a parent or other person per state code.
How deep is the pool?
The leisure pool has a zero depth entry and goes as deep as 3 ½ feet. The lap pool starts out at 2 ½ feet and gets as deep as 9 feet in the diving area.
How many lanes are in the lap pool?
There are 4 lanes that are 25 yards long, making 36 laps equal to a mile.
Do I have to be in the water with my child?
If your child is 5 or under, he/she needs to be accompanied IN THE WATER within arms reach by someone 15 years or older. If your child is 6-8 years old, someone 15 years or older must be in the pool area, but is not required to be in the water. If your child is 9-10, someone 15 years or older must be in the building somewhere.
Can I bring any toys into the pool?
You may bring diving rings, small floating toys, or soft toys (such as a small rubber/foam ball).
How old do I need to be to use the sauna or steam room?
15 years old
Are the warm/hot spas open during swim lessons?
Yes, but only to those 18 years or older.
Who is able to lap swim when no lifeguard is present?
Only those 15 years and older. You must swim at your own risk and be a proficient swimmer with no major medical issues.
What is the age requirement for lap swim during guarded times?
Anyone, of any age, who can swim laps continuously, follow all rules, take directions from the lifeguard, are willing to share a lane, and are able to be respectful of all other patrons, can swim during lap swim times.
Can I swim laps while lessons or water aerobics are going on?
No, the pool area is reserved solely for these groups.
For more information on the pool, please click here.
MEMBERSHIP
What do I need to bring in to start a membership?
If you would like to have your membership deducted monthly from your checking account, you need to bring a voided check and your first month’s payment. If you’re signing up for a membership using your insurance benefits, you need to bring a voided check, your insurance card (or a copy of it), and the first month’s payment (can be paid with cash, check, or credit card). Any other memberships only require payment.
What is included in a membership?
A CCC membership gives you access to all of the following: open swim, open gym, open skate, access to the wellness addition, walking track, sauna, steam room, lap swim, warm & hot spa, and kids climbing wall. If you decide to become a Premier member at a higher membership rate, included in your membership is all of the above in addition to daycare, group fitness classes, and racquetball, and towels.
How long does it take if I want to cancel my membership?
If you have a monthly membership, it takes 30-60 days to cancel. If you know when you want your membership to end, for example if you want your membership to expire at the end of February, call our membership coordinator before January 15th and let her know you want to cancel your membership.
When can I get my membership card?
Newly purchased memberships are processed the next business day, and you can come in anytime after that to have your picture taken. On the day you have your picture taken, it takes about 15 seconds for us to print your card out and you are all set to go. If you forget your card when you come in to use the facility, there is a 50 cent fee. There is a $5 fee if you need to replace it.
Can I be a member for just one month?
Memberships are geared for at least 3 months, due to billing cycles, so unfortunately it is not possible to purchase a membership for just one month nor pay cash for just one month.
For information on memberships, please click here.
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